Cloud UC UCaaS

Cloud UC UCaaS Market Outlook

The global Cloud Unified Communications (UC) and Unified Communications as a Service (UCaaS) market is projected to reach USD 100 billion by 2035, exhibiting a robust compound annual growth rate (CAGR) of around 18% from 2025 to 2035. The growing adoption of cloud-based communication solutions, driven by the increasing demand for remote work and collaboration technologies, is propelling this market's expansion. Besides, the rise in the need for seamless communication and connectivity among businesses to enhance operational efficiency is significantly contributing to the market growth. Moreover, businesses are increasingly recognizing the importance of integrating advanced communication technologies to stay competitive, which further accelerates the adoption of UCaaS solutions. Additionally, the trend toward digital transformation across various industry verticals is further augmenting the demand for innovative communication solutions, thereby boosting the market dynamics.

Growth Factor of the Market

One of the primary growth factors for the Cloud UC UCaaS market is the surge in remote working trends catalyzed by the global pandemic, compelling organizations to seek effective communication solutions that facilitate seamless interaction among distributed teams. Furthermore, the rapid advancements in cloud technology have made it easier for enterprises to deploy and manage UCaaS solutions, resulting in reduced operational costs and enhanced scalability. The increasing emphasis on enhancing customer experience through better communication and collaboration tools is driving businesses to invest in UCaaS platforms. Additionally, the proliferation of mobile devices and the need for BYOD (Bring Your Own Device) policies among organizations are pushing the demand for flexible and integrated communication solutions. The growing importance of data security and compliance also plays a crucial role, as organizations seek reliable solutions that meet stringent regulatory standards, thus promoting market growth significantly.

Key Highlights of the Market

• The market is witnessing significant growth due to the increasing adoption of remote work arrangements.
• Technological advancements in cloud computing are enhancing the functionality of UCaaS solutions.
• There is a growing demand for integrated communication solutions to improve overall business efficiency.
• Security features and compliance capabilities are becoming critical factors influencing purchasing decisions.
• The rise of AI and automation technologies is further shaping the future of UCaaS offerings.

By Product Type

Unified Communication:

Unified Communication solutions are central to enhancing collaboration within organizations by integrating various communication methods such as voice, video, messaging, and conferencing into a single platform. These solutions facilitate real-time communication and information sharing, thereby improving productivity and team collaboration. As businesses continue to adopt digital transformation strategies, the demand for unified communication is on the rise, driven by the need for streamlined operations and enhanced employee engagement. Moreover, the trend toward hybrid work models necessitates robust UC platforms that can support diverse communication needs, further bolstering market growth. The advancement of technologies such as VoIP, instant messaging, and presence information in UC solutions is key to meeting the evolving demands of the workforce.

Collaboration Tools:

Collaboration tools are essential elements of the Cloud UC UCaaS ecosystem, enabling teams to work together effectively regardless of their physical locations. These tools include functionalities such as shared workspaces, document editing, and task management, which enhance project collaboration and streamline workflows. With the rise in remote work and the need for asynchronous communication, businesses are increasingly adopting collaboration tools to maintain productivity and ensure effective teamwork. These tools not only support real-time collaboration but also provide features that promote accountability and transparency among team members. As organizations continue to prioritize collaboration in their operational strategies, the adoption of these tools is expected to grow significantly, driven by their ability to support diverse work styles.

Video Conferencing:

Video conferencing solutions have become a critical component of the Cloud UC UCaaS market, especially as remote work arrangements have gained traction across industries. These solutions enable face-to-face communication, which is essential for building relationships, conducting meetings, and fostering teamwork among geographically dispersed teams. The demand for high-quality, reliable video conferencing tools has surged, with organizations seeking to invest in technologies that can provide a seamless and immersive experience. Innovations such as virtual backgrounds, breakout rooms, and integration with other business applications are enhancing the functionality of video conferencing solutions, thereby attracting businesses looking to enhance their communication capabilities. This segment is expected to witness significant growth as companies increasingly recognize the importance of effective visual communication in driving productivity and engagement.

Telephony:

Telephony remains a fundamental aspect of communication in the Cloud UC UCaaS landscape, encompassing voice communication through traditional phone lines and modern VoIP systems. The evolution of telephony solutions is marked by the shift from on-premises systems to cloud-based platforms, which offer greater flexibility, scalability, and cost-effectiveness. Organizations are increasingly adopting cloud telephony solutions to enhance their communication infrastructures, improve customer interactions, and streamline operations. The growing integration of telephony with other UC components such as messaging and conferencing is further driving the demand in this segment. As businesses continue to seek reliable and efficient communication solutions, telephony is expected to play a pivotal role in shaping the future of the UCaaS market.

Contact Center:

Contact center solutions are vital for organizations aiming to enhance customer service and support through effective communication channels. The migration of contact centers to cloud-based platforms is a significant trend, enabling businesses to deliver improved customer experiences while reducing operational costs. Cloud contact centers facilitate omnichannel communication, allowing organizations to engage with customers through various channels such as voice, chat, email, and social media. The increasing demand for personalized customer experiences and quick resolution of inquiries is driving the adoption of advanced contact center solutions that leverage automation and AI technologies. With the emphasis on enhancing customer engagement, the contact center segment is expected to witness substantial growth as businesses prioritize customer-centric strategies.

By Application

Small and Medium Enterprises:

Small and Medium Enterprises (SMEs) represent a significant segment in the Cloud UC UCaaS market, driven by their need for cost-effective communication solutions that enhance collaboration and productivity. SMEs are increasingly recognizing the value of adopting cloud-based communication tools, which offer scalability and flexibility that traditional communication systems often lack. The affordability of UCaaS solutions empowers SMEs to leverage advanced communication technologies without incurring substantial infrastructure costs. Additionally, the ability to access communication tools from anywhere enhances the operational agility of SMEs, allowing them to respond swiftly to market changes and customer demands. As more SMEs embrace digital transformation, the adoption of UCaaS solutions is expected to grow, driven by the desire to optimize business operations and enhance competitiveness.

Large Enterprises:

Large enterprises are major players in the Cloud UC UCaaS market, as they require robust communication solutions to support their complex operations and large workforce. These organizations often face challenges associated with managing communication across multiple locations and departments, making UCaaS an attractive option to streamline their processes. The scalability of cloud-based solutions allows large enterprises to deploy communication tools that can adapt to their evolving needs, whether it be expanding their workforce or integrating new technologies. Furthermore, the integration of advanced analytics and reporting capabilities into UCaaS solutions enables large organizations to gain insights into communication patterns, helping them make informed decisions and improve overall performance. As the demand for integrated, efficient communication solutions grows, large enterprises are expected to remain a key driver of market growth.

Government:

Government agencies are increasingly adopting Cloud UC UCaaS solutions to enhance communication and collaboration within their organizations while improving service delivery to citizens. The need for secure and reliable communication systems is paramount in the public sector, and cloud-based solutions offer the flexibility and scalability required to meet these demands. Additionally, the shift toward digital governance necessitates effective communication tools that facilitate real-time information sharing among government departments and with the public. The integration of advanced security features into UCaaS solutions is critical for government agencies, ensuring compliance with regulatory requirements while protecting sensitive data. As governments continue to embrace digital transformation initiatives, the Cloud UC UCaaS market will see significant growth driven by the increasing demand for efficient communication solutions.

Healthcare:

The healthcare sector is undergoing a significant transformation due to the increasing reliance on technology to enhance patient care and operational efficiency. Cloud UC UCaaS solutions play a vital role in facilitating communication among healthcare professionals and between patients and providers. The need for secure and efficient communication channels is particularly crucial in healthcare settings, where timely information sharing can lead to better patient outcomes. UCaaS solutions offer healthcare organizations the ability to integrate telehealth services, enabling virtual consultations and remote patient monitoring. The growing emphasis on patient engagement and satisfaction is driving the adoption of cloud communication tools that enhance access to care and improve overall patient experiences. As healthcare continues to evolve, the demand for Cloud UC UCaaS solutions is expected to rise substantially.

Education:

The education sector is increasingly leveraging Cloud UC UCaaS solutions to facilitate communication and collaboration among students, educators, and administrators. The shift to online and hybrid learning models has accelerated the demand for effective communication tools that support virtual classrooms and remote learning environments. UCaaS solutions enable educational institutions to provide seamless collaboration features such as video conferencing, messaging, and file sharing, enhancing the learning experience for students. Additionally, the integration of communication tools into learning management systems streamlines administrative processes and improves engagement among students and educators. As educational institutions continue to adapt to changing learning environments, the adoption of UCaaS solutions is expected to grow significantly, driven by the need for effective and accessible communication channels.

By Distribution Channel

Direct Sales:

Direct sales channels play a crucial role in the distribution of Cloud UC UCaaS solutions, as they enable vendors to establish a direct relationship with their customers. By utilizing direct sales strategies, service providers can offer tailored solutions that meet the unique needs of businesses, fostering a deeper understanding of customer requirements. This channel allows vendors to provide personalized support, address specific challenges, and ensure seamless implementation and integration of UCaaS solutions within organizations. The direct sales approach is especially beneficial for larger enterprises that require comprehensive communication solutions and ongoing support, as it facilitates effective communication between the vendor and the client. As the market continues to evolve, the significance of direct sales channels in driving growth and building customer loyalty will remain paramount.

Indirect Sales:

Indirect sales channels are increasingly gaining traction in the Cloud UC UCaaS market, as they allow vendors to leverage third-party partners and resellers to reach a broader customer base. By collaborating with distributors and value-added resellers, service providers can expand their market presence and tap into different customer segments more effectively. Indirect sales channels also enable vendors to benefit from the expertise and local market knowledge of their partners, facilitating better customer engagement and support. As businesses seek comprehensive communication solutions, the collaboration between vendors and indirect channels can help meet evolving customer demands and enhance service delivery. The growth of indirect sales is expected to significantly contribute to the overall expansion of the Cloud UC UCaaS market.

By Service Type

Telephony Services:

Telephony services are a fundamental component of Cloud UC UCaaS solutions, enabling organizations to facilitate efficient voice communication. With the shift toward cloud-based communication, telephony services have become more accessible, allowing businesses of all sizes to leverage advanced calling features without the need for extensive hardware investments. These services include functionalities such as call routing, voicemail, and automated attendants, which enhance the overall communication experience. The increasing demand for mobile and remote communication solutions is driving the adoption of telephony services, as businesses seek to provide employees with the flexibility to communicate from various locations. As organizations continue to prioritize seamless communication, the telephony services segment is expected to witness significant growth.

Unified Messaging:

Unified messaging services provide a consolidated platform for managing various communication channels, including email, voicemail, and instant messaging. By integrating these channels, organizations can enhance communication efficiency and streamline workflows. The need for cohesive communication solutions is driving the demand for unified messaging services, particularly as businesses seek to improve productivity and reduce response times. Furthermore, the ability to access messages from multiple devices and locations enhances the flexibility of communication, enabling employees to stay connected regardless of their working environment. As organizations prioritize integrated communication strategies, the adoption of unified messaging services is expected to grow, contributing to the overall expansion of the Cloud UC UCaaS market.

Conferencing:

Conferencing services are integral to the Cloud UC UCaaS market, enabling organizations to hold virtual meetings and collaborative sessions. These services encompass audio, video, and web conferencing, facilitating real-time communication among team members regardless of their geographical locations. The increasing trend toward remote work has accelerated the adoption of conferencing solutions, as businesses seek to maintain connectivity and collaboration among distributed teams. The availability of features such as screen sharing, recording, and interactive tools enhances the conferencing experience, making it a valuable asset for organizations. As the demand for efficient communication continues to rise, the conferencing services segment is projected to experience substantial growth, reinforcing its importance in the Cloud UC UCaaS landscape.

By Region

The North American region is one of the most significant markets for Cloud UC UCaaS solutions, driven by the presence of numerous technology providers and a high rate of cloud adoption among enterprises. The region accounted for approximately 40% of the global market share in 2023, fueled by the increasing demand for advanced communication technologies and the need for seamless collaboration among distributed teams. The growth rate in North America is projected to be around 19% CAGR over the forecast period, as businesses continue to embrace digital transformation initiatives and invest in innovative communication solutions. The integration of advanced features and functionalities into UCaaS offerings is further enhancing the region's market dynamics, making it a key player in the overall growth of the industry.

Europe is also witnessing a significant expansion in the Cloud UC UCaaS market, accounting for approximately 25% of the global market share in 2023. The growth in this region is driven by the increasing adoption of cloud-based communication solutions across various sectors, including healthcare, education, and finance. Organizations in Europe are focusing on enhancing collaboration and communication capabilities to improve operational efficiency, leading to an uptick in the demand for UCaaS solutions. The region is expected to experience a CAGR of around 17% in the coming years, propelled by ongoing investments in technology and the need for integrated communication solutions. As businesses prioritize digital transformation and customer engagement, the European market is poised for substantial growth.

Opportunities

The Cloud UC UCaaS market presents numerous opportunities for growth, particularly in the context of advancements in technology and increasing demand for innovative communication solutions. One of the most significant opportunities lies in the integration of artificial intelligence (AI) and machine learning (ML) technologies into UCaaS platforms. These technologies can enhance communication capabilities by automating processes, providing intelligent insights, and improving user experiences. For instance, AI-driven chatbots can streamline customer interactions by handling routine inquiries efficiently, thereby freeing up human agents to focus on more complex issues. Additionally, the growing trend of remote work and hybrid work environments creates opportunities for UCaaS providers to deliver tailored solutions that cater to the unique communication needs of businesses operating in diverse work settings.

Another promising opportunity in the Cloud UC UCaaS market is the potential expansion into emerging markets, where the demand for modern communication solutions is rapidly increasing. As businesses in developing regions seek to improve their operational efficiencies and enhance their competitive edge, cloud-based communication solutions offer a cost-effective and scalable approach to achieving these objectives. Moreover, the increasing penetration of internet connectivity and mobile devices in these regions is driving the adoption of cloud solutions. UCaaS providers can capitalize on this trend by offering localized solutions that address the specific requirements of businesses in these markets. By expanding their reach and adapting their offerings to meet the needs of diverse customer segments, UCaaS providers can unlock new growth avenues and establish a strong presence in untapped regions.

Threats

Despite the promising growth potential, the Cloud UC UCaaS market faces several threats that could impact its expansion. One of the primary concerns is the increasing competition among service providers, leading to market saturation and pricing pressures. As more companies enter the UCaaS space, differentiating offerings becomes challenging, and this could result in reduced profit margins for existing players. Furthermore, the rapid pace of technological advancements necessitates continuous innovation and updates to maintain relevance in the market. Companies that fail to keep up with evolving technologies risk losing their competitive edge and market share. Additionally, the rising concerns around data privacy and security pose significant threats to the UCaaS market. Organizations are becoming increasingly cautious about sharing sensitive information over cloud-based platforms, which could hinder adoption rates and impact growth.

Furthermore, regulatory challenges may also act as a restraining force in the Cloud UC UCaaS market. Compliance with various data protection regulations, such as GDPR and HIPAA, is essential for service providers operating in different regions. These regulations impose strict guidelines on how customer data is handled, stored, and transmitted, necessitating significant investments in security measures and compliance frameworks. For smaller providers, the cost of ensuring compliance can be overwhelming, potentially limiting their ability to compete effectively in the market. Additionally, the threat of cyberattacks and data breaches continues to grow, raising concerns for both service providers and their clients. As organizations prioritize data security, UCaaS providers must demonstrate their commitment to safeguarding customer data to build trust and encourage adoption.

Competitor Outlook

• Zoom Video Communications
• RingCentral
• Mitel Networks Corporation
• Microsoft Corporation
• Cisco Systems, Inc.
• 8x8, Inc.
• Avaya Holdings Corporation
• Salesforce.com, Inc.
• Vonage Holdings Corporation
• Google LLC
• Twilio Inc.
• Fuze, Inc.
• Nextiva, Inc.
• Intermedia.net, Inc.
• Alcatel-Lucent Enterprise

The competitive landscape of the Cloud UC UCaaS market is characterized by the presence of several established players and emerging companies striving to capture market share through innovative offerings and customer-centric approaches. Major players like Zoom Video Communications and RingCentral have solidified their positions by providing comprehensive UCaaS solutions that cater to the diverse communication needs of businesses across various sectors. These companies have successfully integrated video conferencing, messaging, and collaboration tools into their platforms, enhancing user experiences and driving customer loyalty. Furthermore, the emphasis on delivering high-quality customer support and continuous feature enhancements has enabled these providers to maintain a competitive edge in a rapidly evolving market.

Additionally, companies like Microsoft and Cisco leverage their extensive expertise in technology to offer robust UCaaS solutions that integrate seamlessly with their existing product ecosystems. Microsoft's Teams platform and Cisco's Webex are prime examples of how these giants are transforming workplace communication by combining productivity tools with unified communications features. These solutions not only enhance collaboration but also provide businesses with the tools they need to adapt to the changing landscape of work. As the demand for integrated communication solutions grows, these players are well-positioned to capitalize on market opportunities and drive future growth.

Moreover, the entry of smaller, agile companies into the market is fostering innovation and competition, leading to the development of niche solutions tailored to specific industry needs. Companies like 8x8 and Fuze are focusing on delivering user-friendly UCaaS solutions that prioritize ease of use and quick deployment, appealing to small and medium enterprises seeking cost-effective communication options. As these companies continue to innovate and refine their offerings, they contribute to the dynamic nature of the Cloud UC UCaaS market, challenging established players to enhance their solutions and stay ahead of the competition. Overall, the competitive landscape is marked by continuous evolution, driven by technological advancements and changing customer expectations.

• 1 Appendix

  • 1.1 List of Tables
  • 1.2 List of Figures

• 2 Introduction

  • 2.1 Market Definition
  • 2.2 Scope of the Report
  • 2.3 Study Assumptions
  • 2.4 Base Currency & Forecast Periods

• 3 Market Dynamics

  • 3.1 Market Growth Factors
  • 3.2 Economic & Global Events
  • 3.3 Innovation Trends
  • 3.4 Supply Chain Analysis

• 4 Consumer Behavior

  • 4.1 Market Trends
  • 4.2 Pricing Analysis
  • 4.3 Buyer Insights

• 5 Key Player Profiles

  • 5.1 8x8, Inc.
    • 5.1.1 Business Overview
    • 5.1.2 Products & Services
    • 5.1.3 Financials
    • 5.1.4 Recent Developments
    • 5.1.5 SWOT Analysis
  • 5.2 Fuze, Inc.
    • 5.2.1 Business Overview
    • 5.2.2 Products & Services
    • 5.2.3 Financials
    • 5.2.4 Recent Developments
    • 5.2.5 SWOT Analysis
  • 5.3 Google LLC
    • 5.3.1 Business Overview
    • 5.3.2 Products & Services
    • 5.3.3 Financials
    • 5.3.4 Recent Developments
    • 5.3.5 SWOT Analysis
  • 5.4 RingCentral
    • 5.4.1 Business Overview
    • 5.4.2 Products & Services
    • 5.4.3 Financials
    • 5.4.4 Recent Developments
    • 5.4.5 SWOT Analysis
  • 5.5 Twilio Inc.
    • 5.5.1 Business Overview
    • 5.5.2 Products & Services
    • 5.5.3 Financials
    • 5.5.4 Recent Developments
    • 5.5.5 SWOT Analysis
  • 5.6 Nextiva, Inc.
    • 5.6.1 Business Overview
    • 5.6.2 Products & Services
    • 5.6.3 Financials
    • 5.6.4 Recent Developments
    • 5.6.5 SWOT Analysis
  • 5.7 Cisco Systems, Inc.
    • 5.7.1 Business Overview
    • 5.7.2 Products & Services
    • 5.7.3 Financials
    • 5.7.4 Recent Developments
    • 5.7.5 SWOT Analysis
  • 5.8 Intermedia.net, Inc.
    • 5.8.1 Business Overview
    • 5.8.2 Products & Services
    • 5.8.3 Financials
    • 5.8.4 Recent Developments
    • 5.8.5 SWOT Analysis
  • 5.9 Salesforce.com, Inc.
    • 5.9.1 Business Overview
    • 5.9.2 Products & Services
    • 5.9.3 Financials
    • 5.9.4 Recent Developments
    • 5.9.5 SWOT Analysis
  • 5.10 Microsoft Corporation
    • 5.10.1 Business Overview
    • 5.10.2 Products & Services
    • 5.10.3 Financials
    • 5.10.4 Recent Developments
    • 5.10.5 SWOT Analysis
  • 5.11 Alcatel-Lucent Enterprise
    • 5.11.1 Business Overview
    • 5.11.2 Products & Services
    • 5.11.3 Financials
    • 5.11.4 Recent Developments
    • 5.11.5 SWOT Analysis
  • 5.12 Zoom Video Communications
    • 5.12.1 Business Overview
    • 5.12.2 Products & Services
    • 5.12.3 Financials
    • 5.12.4 Recent Developments
    • 5.12.5 SWOT Analysis
  • 5.13 Avaya Holdings Corporation
    • 5.13.1 Business Overview
    • 5.13.2 Products & Services
    • 5.13.3 Financials
    • 5.13.4 Recent Developments
    • 5.13.5 SWOT Analysis
  • 5.14 Mitel Networks Corporation
    • 5.14.1 Business Overview
    • 5.14.2 Products & Services
    • 5.14.3 Financials
    • 5.14.4 Recent Developments
    • 5.14.5 SWOT Analysis
  • 5.15 Vonage Holdings Corporation
    • 5.15.1 Business Overview
    • 5.15.2 Products & Services
    • 5.15.3 Financials
    • 5.15.4 Recent Developments
    • 5.15.5 SWOT Analysis

• 6 Market Segmentation

  • 6.1 Cloud UC UCaaS Market, By Application
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
    • 6.1.3 Government
    • 6.1.4 Healthcare
    • 6.1.5 Education
  • 6.2 Cloud UC UCaaS Market, By Product Type
    • 6.2.1 Unified Communication
    • 6.2.2 Collaboration Tools
    • 6.2.3 Video Conferencing
    • 6.2.4 Telephony
    • 6.2.5 Contact Center
  • 6.3 Cloud UC UCaaS Market, By Service Type
    • 6.3.1 Telephony Services
    • 6.3.2 Unified Messaging
    • 6.3.3 Conferencing
  • 6.4 Cloud UC UCaaS Market, By Distribution Channel
    • 6.4.1 Direct Sales
    • 6.4.2 Indirect Sales

• 7 Competitive Analysis

  • 7.1 Key Player Comparison
  • 7.2 Market Share Analysis
  • 7.3 Investment Trends
  • 7.4 SWOT Analysis

• 8 Research Methodology

  • 8.1 Analysis Design
  • 8.2 Research Phases
  • 8.3 Study Timeline

• 9 Future Market Outlook

  • 9.1 Growth Forecast
  • 9.2 Market Evolution

• 10 Geographical Overview

  • 10.1 Europe - Market Analysis
    • 10.1.1 By Country
      • 10.1.1.1 UK
      • 10.1.1.2 France
      • 10.1.1.3 Germany
      • 10.1.1.4 Spain
      • 10.1.1.5 Italy
  • 10.2 Asia Pacific - Market Analysis
    • 10.2.1 By Country
      • 10.2.1.1 India
      • 10.2.1.2 China
      • 10.2.1.3 Japan
      • 10.2.1.4 South Korea
  • 10.3 Cloud UC UCaaS Market by Region
  • 10.4 Latin America - Market Analysis
    • 10.4.1 By Country
      • 10.4.1.1 Brazil
      • 10.4.1.2 Argentina
      • 10.4.1.3 Mexico
  • 10.5 North America - Market Analysis
    • 10.5.1 By Country
      • 10.5.1.1 USA
      • 10.5.1.2 Canada
  • 10.6 Middle East & Africa - Market Analysis
    • 10.6.1 By Country
      • 10.6.1.1 Middle East
      • 10.6.1.2 Africa

• 11 Global Economic Factors

  • 11.1 Inflation Impact
  • 11.2 Trade Policies

• 12 Technology & Innovation

  • 12.1 Emerging Technologies
  • 12.2 AI & Digital Trends
  • 12.3 Patent Research

• 13 Investment & Market Growth

  • 13.1 Funding Trends
  • 13.2 Future Market Projections

• 14 Market Overview & Key Insights

  • 14.1 Executive Summary
  • 14.2 Key Trends
  • 14.3 Market Challenges
  • 14.4 Regulatory Landscape

Segments Analyzed in the Report

The global Cloud UC UCaaS market is categorized based on

By Product Type

• Unified Communication
• Collaboration Tools
• Video Conferencing
• Telephony
• Contact Center

By Application

• Small and Medium Enterprises
• Large Enterprises
• Government
• Healthcare
• Education

By Distribution Channel

• Direct Sales
• Indirect Sales

By Service Type

• Telephony Services
• Unified Messaging
• Conferencing

By Region

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East & Africa

Key Players

• Zoom Video Communications
• RingCentral
• Mitel Networks Corporation
• Microsoft Corporation
• Cisco Systems, Inc.
• 8x8, Inc.
• Avaya Holdings Corporation
• Salesforce.com, Inc.
• Vonage Holdings Corporation
• Google LLC
• Twilio Inc.
• Fuze, Inc.
• Nextiva, Inc.
• Intermedia.net, Inc.
• Alcatel-Lucent Enterprise